CASES, SANCTIONS AND CLAIMS
- (2019, Dec) Facebook is sanctioned in Hungary for claiming that its services are free.
- (2020, Jan) Berlin Court rules that Facebook’s privacy settings and part of its terms and conditions violate consumer protection legislation. The violations refer to the use of photos for commercial purposes, default geolocation in the chat function and profile visibility for search engines.
REPORTS AND ARTICLES FROM OTHER ORGANISATIONS
- (2019, Dec) Trans Atlantic Consumer Dialogue: Privacy in the EU and US: Consumer experiences across three global platforms.
- (2020, Mar) IAPP: The right to compensation according to GDPR. GDPR ushers in civil litigation claims across the EU.
OFFICIAL GUIDELINES, REPORTS AND STATEMENTS
- (2019, Apr) New EU rules for protecting consumers enter into force. Read more about the EU’s New Deal for Consumers.
- (2019, Jul) EU Commission facilitates drafting of Recommendations for a better presentation of information to consumers.
- (2019, Nov) The Council of the European Union has reached agreement on a draft directive on representative actions for the protection of the collective interests of consumers.
- (2019, Dec) The European Commission adopted an implementing regulation for establishing a template for the contract summary that electronic communications services operators should provide to consumers in the EU.
- (2020) European Commission – JRC Technical Report: Geo-blocking regulation: an assessment of its impact on the EU Digital Single Market.
- (2020, Jan) European Commission published findings from screening of nearly 500 e-shops – two thirds of the websites do not comply with basic consumer protection rights. The EC also communicated its European strategy for data.
- (2020, Feb) Norwegian DPA together with the Norwegian Consumer Authority: Guidance on Digital Services and Consumer Data.
- (2020, Oct) Bundeskartellam (an independent competition authority) published “Competition and Consumer Protection in the Digital Economy”: Consumer rights and online user reviews: Need for action.
- (2020, Nov) Dutch Authority for Consumer and Markets: Guidelines for the protection of consumers against “dark patterns” online.